This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Client Portfolio Growth | Strategic Partnerships | Team Leadership

We’re a high-growth staffing agency evolving toward a structured pod model designed to support long-term client partnerships and scalable growth.

We’re hiring a Client Success Manager to own the performance and growth of a portfolio of client relationships while leading a small team responsible for hiring execution.

You’ll manage a portfolio of approximately 40–50 client accounts and oversee 2–3 Account Managers responsible for day-to-day client coordination.

This role is designed for someone who enjoys growing accounts, identifying expansion opportunities, and building long-term client partnerships.

KEY RESPONSIBILITIES

Own Portfolio Performance

You will be responsible for the overall health and growth of your client portfolio.

This includes:

– Driving Net Dollar Retention across accounts

– Expanding existing client relationships

– Identifying opportunities for deeper account penetration

– Forecasting hiring demand across your portfolio

– Monitoring account health and identifying risks early

– Leading renewal and expansion conversations with clients

Strategic Client Leadership

You will serve as the primary relationship owner for your client portfolio.

Responsibilities include:

– Leading strategic conversations with founders and executives

– Conducting quarterly client reviews

– Aligning hiring roadmaps with client budgets and priorities

– Ensuring clients see us as a long-term hiring partner

Team Leadership

You will manage 2–3 Account Managers (Hiring Experts) who:

– Run intake calls

– Manage hiring coordination

– Communicate daily with clients

– Coordinate search execution

Your role is to:

– Set performance expectations

– Review account health weekly

– Coach team members on complex client situations

– Step in during escalations

– Develop team members for senior roles

SKILLS & EXPERIENCE

– 6–8+ years in staffing or recruiting agency environments

– Experience managing multiple client accounts simultaneously

– Proven ability to grow client relationships over time

– Strong commercial mindset and business judgment

– Experience leading client-facing team members

WHAT SUCCESS LOOKS LIKE

– Portfolio revenue continues to grow

– Strong client retention

– Predictable hiring demand across accounts

– Account Managers on your team develop into stronger operators

APPLICATION PROCESS:

TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED:

– Fill in the application form

– Record a video showcasing your skill sets