This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

 

Our client is a growing organization focused on scaling its online retail presence through strong digital operations, optimized customer experiences, and data-driven decision-making. They are investing in building a high-performing e-commerce function to improve conversion rates, streamline operations, and drive sustained revenue growth.

LOCATION

Fully remote | 9 AM – 5 PM EST

ROLE OVERVIEW

The E-commerce Manager will lead day-to-day online retail operations, including website management, merchandising, optimization, and overall digital customer experience. This is a hands-on role requiring strong expertise in Shopify, UX/UI optimization, and the ability to manage remote teams while driving performance and growth.

KEY RESPONSIBILITIES

E-commerce Operations & Website Management

– Manage day-to-day e-commerce operations, including site maintenance, product launches, and promotional campaigns

– Oversee product catalog management, content updates, and overall site functionality

Website Merchandising & Optimization

– Develop and execute website merchandising strategies to maximize conversion rates and revenue

– Leverage tools such as Fast Simon, Bloomreach, or Searchspring for search optimization, personalization, and merchandising automation

UX/UI & Conversion Rate Optimization

– Optimize user experience (UX) and interface design (UI) through A/B testing, customer research, and data analysis

– Use tools like Hotjar or Microsoft Clarity to analyze user behavior and identify opportunities for improvement

Analytics & Performance Tracking

– Monitor site performance metrics using tools like Google Analytics

– Implement data-driven improvements to enhance user experience and drive revenue growth

Team & Project Management

– Manage and coordinate a remote team of content and website producers

– Oversee cross-functional projects while maintaining organized workflows and prioritization

Technical & SEO Collaboration

– Ensure the website follows SEO best practices and identify opportunities for improvement

– Collaborate with teams to implement enhancements and improve overall site performance

QUALIFICATIONS

Experience

– 3+ years of experience in e-commerce management or similar roles

– Proven track record of driving online revenue growth and improving conversion rates

– Strong hands-on experience with Shopify

Skills

– Experience with merchandising tools such as Fast Simon, Bloomreach, or Searchspring

– Strong understanding of UX/UI principles and e-commerce best practices

– Proficiency in Google Analytics and data-driven decision-making

– Knowledge of HTML/CSS and SEO best practices

– Familiarity with tools like Hotjar, Microsoft Clarity, or similar heatmapping tools

– Experience with Klaviyo or similar email marketing platforms (nice to have)

– Highly organized with strong project management skills

– Ability to manage multiple priorities in a fast-paced environment

– Strong analytical mindset with attention to detail

– Customer-centric approach with a focus on improving user experience

WHAT SUCCESS LOOKS LIKE

– Improved conversion rates and sustained online revenue growth

– Smooth execution of website updates, product launches, and campaigns

– Optimized user experience leading to increased engagement and reduced drop-off rates

– Efficient management of remote teams and project workflows

– Consistent use of data-driven insights to improve website performance

OPPORTUNITY

This is a high-impact opportunity to take ownership of a growing e-commerce operation and directly influence both revenue and customer experience. You will play a key role in optimizing digital performance, scaling operations, and driving measurable growth within a fast-paced environment.

APPLICATION PROCESS:

TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED:

– Fill in the application form

– Record a video showcasing your skill sets