Omniscient Digital is an organic growth agency that partners with ambitious B2B SaaS companies like SAP, Adobe, Loom, and Hotjar to turn SEO and content into growth engines.

About this role

We’re hiring an Account Manager to own client relationships and drive retention and expansion across a portfolio of B2B SaaS accounts. You’ll be joining a function that’s actively being built, and you’ll co-shape what “great” looks like alongside your fellow AMs and our Chief Client Officer.

This role is accountable for client retention, net revenue retention, and overall client satisfaction. Success means turning SEO and content into measurable pipeline, securing renewals, and converting smart expansion opportunities into closed work.

This is a high-leverage role. We hire AMs who operate as the driving force on accounts — not participants in them. If you’re great at coordinating but want someone else to own the narrative and the commercial outcome, this isn’t the role for you. If you’ve been running accounts and are looking for the autonomy to set the standard, keep reading.

This role reports directly to the Chief Client Officer and has the opportunity to evolve into a team lead position as the function scales.

We require work hours to overlap at least 3 hours with US Eastern Time.

YOUR RESPONSIBILITIES

Your responsibilities will include …

– Own the relationship. Serve as the primary point of contact for senior stakeholders. If something is unclear on an account — who owns the deck, what the narrative should be, when the renewal motion starts — you make it clear. You don’t wait for the strategist to bring it up.

– Own the narrative. Bring the first draft of the deck, the QBR narrative, the renewal pitch, and the performance story. Strategists refine your draft, not the other way around. Translate SEO and content performance into executive-ready language that ties to pipeline, ARR, and the business outcomes your client cares about.

– Own renewals end-to-end. You own the timeline, the prep, the deck, the narrative, the pricing conversation, and the close. Strategists support proof; you own the outcome. Forecast renewal value, build QBR/EBR decks, align on scope and budget, and manage change orders.

– Drive expansion. Proactively identify qualified expansion opportunities across your healthy accounts. Frame it, pitch it, and follow through on execution. When you sell a new service or channel into an account, you own the execution path — getting the right people in the room, on the agenda, and tied to outcomes. “Sold” is the start of the work, not the end.

– Lead executive conversations. Frame trade-offs, handle objections in the moment, reframe flat or ambiguous performance with honesty and a plan forward, and turn data into persuasive narratives that protect and grow accounts.

– Run the engagement. Coordinate internal SEO, content, GEO, and outreach teams to ensure delivery predictability. QA deliverables, surface risks early, and provide high-level context before presenting to clients. Loop strategists in intentionally, not reflexively.

– Manage escalations. Act as the first line for client issues. Diagnose, propose solutions with trade-offs, pull in Executive Sponsors when needed, and close the loop with a prevention plan.

– Think across the portfolio. Patterns you spot at one account are usually relevant to others. Bring those threads to Pod conversations and to the AM function. Don’t keep ideas locked inside one engagement.

– Build the function. Document lessons, refine playbooks (renewal SOP, QBR framework, expansion workflow, sentiment scoring), and contribute to the standards future AMs will inherit. We’re a small function, and your fingerprints will be all over how it scales.

WHO YOU ARE

– 4-5+ years in account management for SEO, GEO content marketing, digital PR, CRO, or organic growth services — agency experience required.

– B2B fluency. Experience working with B2B clients and a real understanding of the B2B business model and pipeline mechanics.

– Driver mindset. Organized, accountable, and relentless about moving work forward. If something is ambiguous, you make it clear — you don’t wait to be invited into ownership.

– Proven narrative chops. You can translate delivery into business outcomes for executives (CEOs, CMOs, VPs) and reframe flat performance without losing the room.

– Commercial confidence. You’ve owned renewals and expansion conversations — framing value, handling objections, and securing budget. Comfortable carrying the commercial line while partnering with delivery specialists on the details.

– High standards for yourself and others. You seek and give feedback with candor, and you push back when something doesn’t meet the bar.

– Tolerance for ambiguity. The AM function at Omniscient is being shaped in real time. You’re excited by that, not unsettled by it.

– Risk-minded and solution-oriented. You anticipate challenges, weigh trade-offs, and present cl