Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, and get an answer to your question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, investors, and managers. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 275+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win.

About the Role

Play a key role in keeping our auto payment processes running smoothly and efficiently. This is a hands-on opportunity to take ownership of day-to-day account activity, support customers through payment solutions, and gain real experience with modern payment platforms like Stripe.

In this role, you’ll manage account follow-ups, track payments, and support Autopay operations—all while building a strong foundation in Accounts Receivable. You’ll work closely with a Senior Analyst, owning your responsibilities independently and escalating more complex issues when needed to ensure accounts stay on track.

Key Responsibilities

– Own day-to-day management of assigned accounts, including both Autopay and non-Autopay collections efforts

– Execute consistent follow-ups, manage payment commitments, and drive timely resolution of past due balances

– Monitor aging reports, prioritize high-risk accounts, and take proactive action to reduce delinquency

– Manage Autopay activity and resolve routine payment issues while maintaining accurate records and escalating complex issues as needed

Collections and Negotiation

– Manage collections efforts for accounts not enrolled in Autopay, ensuring consistent outreach and follow-up

– Communicate with customers to resolve outstanding balances through one-time payments or structured payment plans

– Negotiate payment arrangements while maintaining a positive customer experience

– Track and follow up on broken payment commitments and re-engage customers toward resolution

– Identify accounts at risk and take proactive steps to prevent further delinquency

– Partner with internal teams to resolve billing discrepancies impacting payment

Stripe & Payment Support

– Own the weekly review and monitoring of transactions in Stripe, ensuring accuracy and timely action

– Track Autopay activity, including enrollments, successful payments, and failed transactions

– Proactively identify and resolve common payment issues such as declines or expired payment methods

– Troubleshoot routine payment failures and take action to drive resolution

– Process refunds, reversals, and basic account adjustments in line with established guidelines

– Keep detailed and accurate records of all payment activity and updates

– Escalate complex payment issues as needed while maintaining ownership of resolution

What Success Looks Like

– Aging Reduction: Measurable decrease in 30/60/90+ day past due balances across assigned accounts

– Collections Effectiveness: High percentage of past due balances resolved within established timelines

– Follow-Up Consistency: 100% adherence to follow-up cadence on assigned accounts

– Autopay Adoption: Increase in Autopay enrollments and re-enrollments across customer accounts

– Autopay Success Rate: Improvement in successful payment processing rates (reduction in failures/declines)

– Data Accuracy: Minimal errors in account records, payment tracking, and system updates

– Issue Resolution: Timely resolution of routine payment issues with appropriate escalation of complex cases

– Customer Experience: Professional, clear communication that supports resolution while maintaining positive relationships

Why You’ll Love This Role

– Build a strong foundation in Accounts Receivable and payment operations

– Gain hands-on experience with tools like Stripe, Netsuite and Salesforce

– Develop real-world skills in problem-solving, communication, and financial operations

– Ability to grow into more advanced roles within AR

About you

– 2+ years of experience in Accounts Receivable, Billing, Customer Service, or related

– Strong attention to detail with the ability to manage tasks accurately and independently

– Ability to solve complex problems & use critical thinking

– Ability to work in a fast-paced self-directed environment

– Ability to maintain client confidentiality

– A proactive mindset with a strong sense of ownership and follow-through

– Willingness to learn and grow within financial systems and payment platforms