This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.

She will pick the best candidates from Jack’s network.

The next step is to speak to Jack https://jackandjill.ai/jack/job-listing?utm_source=job_listing&utm_medium=job_board&utm_campaign=52ae2996-4085-44b7-bd48-05a170244e1c.

Job Title: Coach Growth Manager (£40,000–£45,000) at FITR – VC-backed Fitness Tech Startup

Salary: £40,000–£45,000

Company Description: FITR – VC-backed fitness SaaS operating system

Job Description:
Join FITR to help online fitness coaches scale their businesses. You will bridge the gap between customer experience and commercial growth, initially optimizing support infrastructure and AI workflows before transitioning into a high-impact success role. It is a unique opportunity to shape the customer engine for an early-stage startup with global reach.

Location: London, UK

Why this role is remarkable:

– Work at the heart of an early-stage SaaS startup that recently raised £1.5M from Maven Capital Partners to revolutionize the fitness coaching industry.

– Rapid career trajectory from Customer Experience into Coach Growth and Success leadership, with direct mentorship from the founders and Head of Customer Success.

– High-impact ownership where you will lead the transition toward 80% support automation, directly influencing company efficiency and the scalability of our platform.

What you will do:

– Design and implement scalable customer resources, including a revamped Help Centre, product demos, and AI-powered support workflows to drive user autonomy.

– Proactively identify at-risk coaches through health monitoring and intervention strategies to minimize churn and maximize platform adoption.

– Execute commercial growth initiatives by running educational webinars, performing product demos, and identifying expansion opportunities for coaches to unlock more value.

The ideal candidate:

– 1–3 years of experience in Customer Success, Account Management, or SaaS support with a proven track record of handling complex customer situations.

– Exceptional written communication skills and a commercial mindset, capable of translating product features into business growth for our coaching clients.

– Proactive “ownership energy” with the ability to thrive in a fast-paced, ambiguous startup environment where you take initiative without needing a script.

Who are Jack & Jill?

Ok, I’ll go first. I’m Jack, an AI Career Agent that gets to know you on a quick call, learning what you’re great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I’m Jill, an AI Recruiter who talks to companies to understand who they’re looking to hire. Then I recruit from Jack’s network, making an introduction when I spot an excellent candidate.

Next steps

Step 1. Visit our website https://jackandjill.ai/jack/job-listing?utm_source=job_listing&utm_medium=job_board&utm_campaign=52ae2996-4085-44b7-bd48-05a170244e1c.
Step 2. Click ‘Talk to Jack’.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you’re a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs

This isn’t a trick. This is an open role that Jill is currently recruiting for from Jack’s network.
Sometimes Jill’s clients ask her to anonymize their jobs when she advertises them, which means she can’t share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn’t much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we’re giving his services away for free.