ABOUT HIYA

At Hiya, we’re making calls safe, useful, and human again.

Voice is the most human form of communication, yet it’s become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect.

Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange, Bell Canada, MasMovil, and Virgin Media O2, we’re not just stopping bad actors, we’re helping people feel good and confident about picking up the phone again.

This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.

Join us. You won’t just work on what voice is today, you’ll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again.

ABOUT THE ROLE

We’re looking for a builder-minded Product Manager to help shape the future of Hiya Spam Blocker and Hiya WorkPhone. This role exists because voice is at an inflection point. As AI accelerates both innovation and fraud, the work of protecting hundreds of millions of users while making calls genuinely useful again requires faster learning cycles, deeper customer understanding, and the ability to move from insight to shipped product without unnecessary friction. This role adds hands-on product capacity that lets us innovate and ship our direct consumer and business apps more quickly, while also generating learnings that inform how we bring new capabilities to telecom operators and OEM partners worldwide.

This is fundamentally a product role, but not a narrow or traditional one. You’ll uncover unmet needs, explore possible solutions, test ideas quickly, and help bring the strongest ones to market. You’ll work closely with customers and cross-functional partners across engineering, design, marketing, support, and product. At times, you may take an idea from early discovery through launch largely independently. In other cases, you’ll lead a team through that process collaboratively. In both modes, you’ll be responsible for driving learning, momentum, and outcomes that strengthen Hiya’s ability to restore trust and usefulness to voice communication.

WHAT YOU’LL DO

– Lead product initiatives across Hiya Spam Blocker and Hiya WorkPhone from discovery through launch and iteration

– Build a deep understanding of customer problems, behaviors, and unmet needs through research, testing, support signals, usage patterns, and direct observation

– Identify promising opportunities and translate them into concepts, prototypes, experiments, and product improvements

– Explore multiple possible solutions before converging, using fast learning cycles to determine what is worth building and refining

– Use AI to accelerate discovery, synthesis, prototyping, product development, and decision-making

– Work hands-on when appropriate to move ideas forward, whether by creating prototypes, validating concepts, or independently driving a solution from beginning to end

– Partner closely with engineering, design, marketing, support, and product counterparts to build and launch high-impact experiences

– Establish strong feedback loops by measuring how people use our products, learning from the results, and translating those insights into continuous product improvements

– Help shape product positioning, launch readiness, and go-to-market planning for new features and experiences

– Generate learnings through our mobile apps that help inform Hiya’s broader product strategy and the solutions we bring to telecom operators and OEMs

– Serve as a trusted partner to the Mobile Apps PM, helping provide continuity across workstreams and stepping into leadership on key initiatives as needed

– Model and encourage a modern way of working where teams stay close to customers, learn quickly, and take shared ownership for outcomes

What “Builder” Means in This Role

In this role, “builder” means taking ownership for turning customer understanding into real-world outcomes.

That may mean:

– deeply investigating the problems that inform our solutions

– creating prototypes, features and even end-to-end experiences yourself

– using AI tools to accelerate iteration and learning

– running fast tests to validate usability, value, or demand

– instrumenting what ships, studying behavior, and using those signals to improve the product

– independently carrying an idea from concept to launch when the scope and context make that possible

– helping teams operate with more autonomy, curiosity, and speed

We’re looking for someone who can work with humility, move fluidly between solo ownership and cross-functional collaboration, and stay focused on learning what will create the most value for customers.

WHAT SUCCESS LOOKS LIK